How do I take care of my Carvela tems?

We hope you love your new Carvela purchase! Below are some tips and care advice to ensure your shoes, bags or accessories can be enjoyed for a very long time.


Leather Characteristics: Leather, being a porous material, is susceptible to water penetration. To enhance its longevity and resilience, we recommend treating your purchase with an appropriate protector. This simple step will go a long way in safeguarding your item against potential water-related issues.

Natural Variations: It's important to note that all-natural products, including leather, may exhibit variations in colour and texture. These unique characteristics are inherent to the material and contribute to the individuality of each item. Embrace these natural variations as a testament to the authenticity of your leather product.

Colour Transfer Disclaimer: In the case of dyed products, it's essential to be aware that colour transfer may occur. This is not considered a manufacturing fault but rather a natural characteristic of dyed materials. Please take extra care when in contact with lighter fabrics or surfaces, to prevent any unintended colour transfer.

Jewellery and embellishments

Our exquisite jewellery pieces are crafted from high-quality materials, primarily brass, aluminium zinc and/or resin. It's essential to be aware of the unique characteristics of these materials to ensure the longevity of your cherished pieces.

Brass Maintenance: Brass, being a metal, may naturally tarnish when exposed to moisture. To preserve the beauty of your brass jewellery, we recommend keeping it clean and dry. Avoid prolonged contact with water to prevent tarnishing and maintain the original lustre.

Avoid Contact with Delicate Fabrics: Please take care when wearing jewellery or carrying embellished items, against delicate fabrics. These fabrics may be more susceptible to damage or snagging from intricate designs or gem details. To prevent any unwanted mishaps, consider your clothing choices to safeguard both your accessories and delicate fabrics.

Gem Loss Disclaimer: Over time and with regular wear, it's natural for gemstones to experience some wear and tear. Please be mindful that gem loss may occur. While our products are crafted with precision and care, the nature of jewellery use can contribute to the gradual loosening of gem settings. To minimize the risk of gem loss, handle your items with care and avoid exposing them to unnecessary stress or impact.

General Care Tips: To prolong the life of your jewellery, we advise keeping it away from water and moisture. When not in use, store your pieces in a dry and cool place, preferably in an airtight container or jewellery box to prevent oxidation. Some of our jewellery pieces also come with their own coloured pouch or box for storage.

Product Descriptions: For detailed information on the materials and composition of specific jewellery items, please refer to the product description provided on our website. Each product description offers insights into the materials used, allowing you to make informed choices and care for your jewellery accordingly.


To ensure the longevity of your shoes, we recommend timely heel repairs. The heels of your shoes bear a significant amount of wear and tear with each step, and addressing any signs of wear promptly can prevent further damage. Regular inspections and prompt repairs will not only maintain the aesthetic appeal of your shoes but also contribute to their overall durability.

By taking this proactive approach to heel maintenance, you can enjoy your favourite pair of shoes for an extended period.

Cleaning & Care Instructions for Your Product:

To keep your product looking its best, we recommend the following care guidelines:

Cleaning with a Damp Cloth: For regular cleaning, use a clean damp cloth. Gently wipe the surface to remove any dirt or residue. This simple method is effective in maintaining the quality and appearance of your product.

Specialized Cleaning Solutions: If you choose to use specialized cleaning solutions, please follow the instructions carefully. Always test the cleaning solution on a small, inconspicuous area first to ensure compatibility with the material. This precautionary step helps avoid any potential adverse reactions and ensures the continued beauty of your product.

If you require specific advice relating to your purchases please ask a member of our team.