We hope you love your new Carvela purchase! Below are some tips and care advice to ensure your shoes, bags or accessories can be enjoyed for a very long time.
Leather is a porous material and as such may be prone to water penetration; your purchase will benefit from being treated with the appropriate protector.
All natural products are prone to colour and texture variances.
Colour transfer from dyed products is not considered a manufacturing fault.
Please take care when wearing jewellery or carrying embellished items against delicate fabrics.
A timely heel repair is recommended to prolong the life of your shoes.
We recommend that you clean your product with a clean damp cloth only but if using specialized cleaning solutions, please follow the instructions carefully and always test on a small area first.
If you require specific advice relating to your purchases please ask a member of our team.