We hope you'll love our products just as much as we do!
However, if your product develops a fault, we’re here to help. Please contact our AfterCare team and provide your full name, order number, and clear photos of the faulty product to assist us in resolving the issue.
What if my purchase arrives damaged?
If your item arrives and doesn’t meet your expectations in terms of quality, please reach out to us here. Include your full name, order number, and images of the product showing the issue, and we’ll look into it right away.
Please note, some items may be sourced from one of our stores, and this could result in minor wear or slight damage. This can include small scuffs, smudges, or scratches that may occur if the item was displayed or handled in-store.
Purchased from a Carvela store?
If your item was purchased from a Carvela store and has developed a fault, it should be returned to the original store, as each location follows its own returns policy. The team there will be happy to inspect your item and offer advice and assistance.