I’ve lost my online returns label; can I get a replacement?

Sorry, we are unable to issue return labels.

Returns cost £1.95 and once you book your return on the Returns Portal you will be issued a returns shipping label or QR code to send your order back to us.

You can see how to book your return and the services we offer here.

FYI this only available for UK customers for orders that start with 75XXX... Please do not use this option if your order number does not match or if have purchased or placed an in-store order in person or over the telephone in one of our Carvela or Kurt Geiger stores.


If you have lost your returns paperwork (dispatch note) needed for the return please click here for assistance with this. 


For assistance with store purchases and refund information, please see here.