If you’ve lost your returns paperwork (that’s your ‘it’s dispatched’ note) for your return just print a copy of your email order confirmation or write your order number, name, and email address on paper and include it with your return.
We can’t refund orders returned without your correct information – so double check it’s all included.
Keep your proof of postage for the return and hold onto it until your refund has been received too.
Find out more about our return options here.