How long do I have to return an item?

Send it back to us, unworn, within 30 days of purchase for a full refund. All items must be returned with original packaging and all barcodes and tags intact

It’s best to try shoes on a carpeted surface until you know you’re keeping them. Any returned shoes should be unmarked and returned in their original, undamaged shoe box.

Earrings and hair accessories can only be returned if faulty, due to hygiene purposes.

Swimwear may be returned in-store and online with proof of purchase, but make sure you try them over your underwear and without removing the protective hygiene adhesive strip. If this strip has been removed, or items are soiled the return may not be accepted.

For store purchase information please click here.