How much does it cost to return an item?

Book your return on our Returns Portal here

Returns cost £1.95 and will be payable when you generate and book your return.

You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns costs, it's best to return your items in one parcel.

Please note, if you have multiple orders/order numbers, these must be booked separately on the portal and labels created for each of those with individual tracking numbers. Please do not combine these orders as they could become lost. We are unable to refund orders that are not generated on the portal.

The return cost is non-refundable.

Please click here for details on how to return.

If you have received a faulty or an incorrect item, please contact customer services here

 

FYI: for international orders you will need to pay for the items to be shipped back to the UK. Click here  for full international returns info.