What if my parcel is oversized?

If your item is over ‘61cm x 46cm x 46cm’ please follow the steps above to book your trackable return with EVRi.

This service is available for UK carvela.com customers only and cannot be used for store purchases. 



For your convenience, EVRi can pick up your returns from you. You don’t even need to leave the house!

Please note, you will need to print the label at home for this service.

1. Complete your returns note and include it with your packaged items.

2. Visit https://www.evri.com/return-a-parcel to book your collection on a date that suits you. You will need your order number for this.

3. You will then be issued a returns shipping label. Attach the EVRi shipping label to the parcel ensuring all previous labels have been removed/covered

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

In the event EVRi fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.