Can I return my store purchase to the warehouse?

We can’t take store returns at our warehouse – sorry. Anything ordered in a Carvela or Kurt Geiger store/concession, either in person or over the telephone, must be returned to the original store of purchase and must be within 14 days. Do take your receipt with you too!

Store refund information can be found here.


What if the store is closed?
If the store is closed due to any lockdown restrictions, please keep hold of your item(s) and receipt. The store will be happy to accept these and process a refund/exchange once they reopen.