Can I refund my click and collect order at the store I picked up from?
We totally get it — sometimes things just aren’t quite right. However, Click & Collect orders can’t be returned directly to the store where you collected them.
Instead, you’ll need to send them back to us via our Carvela.com Returns Portal. You can find all the details and step-by-step guidance here.
We know this might not be as convenient as popping back into store, but returning online helps us process your refund as quickly as possible. Thanks so much for understanding!