What is your Christmas Returns Policy?

Carvela.com orders

We’re pleased to let you know that unworn online purchases made from the 1st of November 2023 can be returned to us for a refund up to the 14th of January 2024.

Orders purchased from carvela.com may only be returned back to our warehouse. Our stores are currently unable to accept these back - sorry!

You can find information on how to return online purchases here.

This does not affect your statutory rights. Our full returns policy can be found here. 

Carvela Store Purchases

Purchases made in-store from the 1st of November can be returned up to the 14th of January.

Without a valid in-date receipt we can only offer you an exchange for the latest selling price of the item (it could have gone in the sale, sorry.)

FYI: Don’t post your item back to our online distribution centre though – to be refunded it can only go back to the original store!

Purchased something at full price?

Anything purchased at full price in a UK Carvela store can be returned to any Carvela or Kurt Geiger freestanding store. Do take your receipt with you too!

Purchased something in the Sale?

Unworn sale items can be returned for exchange only within 7 days. This doesn’t affect your statutory rights.

Store returns policy can be found here.