Cookies & Privacy Policy

This Cookies & Privacy Policy sets out how we approach handling our customer personal information. We want our customers to feel confident your personal data is secure and understand how it is used. The important things to be aware of from the outset are that,

• We ask for what we need - The information we collect from you is based on the necessary information to fulfill your orders, and present you with relevant products & news.
• Keeping it safe - We have processes in place to keep your data safe. We don’t store your payment card numbers.
• We never sell your data and share it carefully - We don’t sell your data to third parties. We do use carefully selected service providers to support fulfillment, payment processing, and marketing.
• Unsubscribing from direct marketing is easy – click unsubscribe or contact our customer care team

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information are subject to the privacy policy located here:

Privacy Policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/
Your Rights/Opt Out : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

We would be happy to deal with any data protection queries you may have, please contact us at teamcarvela@carvela.com in the first instance.

Privacy Policy

Kurt Geiger Limited ("we" and "us") collects, processes and is responsible for personal data relating to our customers, those interested in our products and others. Our use of personal data is regulated by global data protection regulations in the territories we operate however this policy specifically serves as notice to residents of the UK and Europe. We are responsible as ‘controller’ of that personal data for the purposes of data protection legislation.

We are a limited company with our registered office address at 24 Britton Street, London, EC1M 5UA and company number 00968046. We are registered at the Information Commissioner’s Office (ICO) (www.ico.org.uk) and our registration number is Z6823882.

This Privacy Notice and Policy applies to all processing of customers’ and potential customers’ personal data by us and our affiliated companies.

WHAT PERSONAL DATA DO WE COLLECT AND USE?

Identity Data,includes your name, username or similar identifier and gender.

Contact Data, includes billing and delivery address, email address and telephone numbers.

Transaction Data, includes what you bought, when, and the delivery method.

All payment processing is handled by Adyen, AmazonPay, Klarna or Paypal, so we do not collect, store or process your payment card number. We do however collect information about the payments, orders and purchases. In exceptional circumstances to process refunds we require bank account details for refund handling.

Marketing and Communications Data, includes your feedback, communications you have sent to us or we have sent to you, preferences in receiving marketing from us and your communication preferences.

We collect the following data automatically using cookies and other similar technologies:

Technical Data, Technical data includes details your visits to our sites including web pages viewed and search terms entered, internet connection, device and browser settings as well as the internet protocol (IP) address and location.

Usage Data, includes how you use our website and communication engagement (including email and social media).

We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

WHAT DO WE DO WITH PERSONAL DATA AND OUR LAWFUL BASIS FOR DOING SO

We process your personal data for the following purposes:

The lawful basis for processing data for these purposes is:

• To fulfil a contract we have entered or are about to enter into with you.
• Where it is in our legitimate interest and your interests do not override that interest.
• To comply with a legal or regulatory obligation.
• When you have given consent to process your information.

Where we rely on consent then you may withdraw that consent at any time.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

Google Earth

We process your personal information with your consent when you use the Store Finder functionality of our website. This is provided by the Google Earth service, hosted in the US. To provide this service, Google need visibility of your IP address to determine your location. You have the option to provide the website, and Google, with your location information. You can opt out of Google by removing permissions to the map in your browser.

Google provide a separate Terms of Service which provides more information.

MARKETING

If you have asked us to, are a customer or you have approached us regarding similar goods and have not unsubscribed or opted out we may send you marketing communications.

Each time we send you a marketing communication we will give you the opportunity to opt out of this marketing. You may also opt-out of marketing by contacting help@kurtgeiger.com.

If you do opt-out we will stop sending you marketing communications but will continue to send you service communications directly linked to the processing and fulfillment of your transactions with us.

To keep you aware of what we are up to and to help you see and find our products we also engage in online advertising, including banners and ads, when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges.

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We share your data with carefully selected partners who fulfil core business processes for us (including order fulfilment and marketing) as set out below. All third parties are checked to ensure they can provide sufficient guarantees regarding the protection of your information, and we have written contracts with them which provide assurances around the security and handling of your information and compliance with our data security standards.

Some of the personal information you provide to us may be transferred outside the European Economic Area to the US. This is due to our use of cloud services provided by Google and Mailchimp at this time. Where this is the case, we only use third parties where there are appropriate assurances of data protection, for example both MailChimp and Google are compliant with the EU-US Privacy Shield Framework.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

DO YOU HAVE TO PROVIDE US WITH YOUR PERSONAL INFORMATION?