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Popular FAQs

    How Do I Track My Online Order? How Do I Book A Return Using the Returns Portal? What Is Your Online Returns Policy? When Will I Get My Refund?

FAQs Topics

My Order

  • How Do I Track My Online Order?
  • What Happens After You Place Your Order?
  • Can I Change My Order After It’s Placed?
  • Why Was My Item or Order Cancelled?
  • Haven’t Received Your Order?
  • Missing an Item from Your Order?
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Delivery Options

  • What UK Delivery Options Do You Offer?
  • Do You Deliver Outside The UK?
  • Do You Deliver to the US?
  • How Do I Collect My Order from an EVRi Parcel Shop?
  • Why Can't I Select Next Day Delivery?
  • Why Is My Item Being Sent From A Store?
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Returns & Refunds

  • How Do I Book A Return Using the Returns Portal?
  • What Is Your Online Returns Policy?
  • When Will I Get My Refund?
  • How Do I Track My Return?
  • How Do I Return My Online Order?
  • The Returns Portal isn’t working — what should I do?
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Click and Collect

  • Which stores offer Click & Collect?
  • Why can't I select Click & Collect as my delivery option?
  • When Will My Click & Collect Order Arrive In Store?
  • How Long Do I Have To Collect My Click & Collect Order?
  • How Do I Return My Click & Collect Order?
  • How Will I Know When My Click And Collect Order Is Ready To Pick Up?
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Promotions & Offers

  • Can I claim The Difference If My Item Is Now Cheaper?
  • What Is Club Carvela?
  • Does Carvela Offer Discount Codes?
  • Do You Offer NHS Discount?
  • Do You Offer Student Discount?
  • Do You Offer Refer A Friend Discount?
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Product & Stock

  • How Do I Take Care Of My Carvela Items?
  • Can You Help With Specific Product Details?
  • How Can I Check Item Availability And Restocking?
  • How Do I Measure Heel And Boot Height?
  • Carvela Footwear Size Guide

Store Enquiries

  • How Do I Return a Purchase Made In-Store?
  • What Is Your Store Returns Policy?
  • How Do I Use My Carvela Gift Card?
  • Who Do I Speak To About A Store Purchase?
  • Can I Pay With Klarna In Store?
  • What Is An E-Receipt?

My Carvela Account

  • How Do I Reset My Password?
  • How Do I Create a Carvela Account?
  • How Do I Log In To My Carvela Account?
  • How Do I Delete My Carvela Account
  • How Do I Unsubscribe From Marketing Emails?

Payment & Security

  • I'm Having Problems With The Website, What Can I Do?
  • What Payment Methods Can Be Used Online?
  • When Is The Payment Processed For My Order?
  • Why Has My Payment Declined?
  • What Is Klarna?
  • What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
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