My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Order?
• Missing an Item from Your Order?

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Delivery Options

• What UK Delivery Options Do You Offer?
• Do You Deliver Outside The UK?
• Do You Deliver To The US?
• How Do I Collect My Order from an EVRi Parcel Shop?
• Why Can't I Select Next Day Delivery?
• Why Is My Item Being Sent From A Store?

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Returns & Refunds

• How Do I Book A Return Using the Returns Portal?
• What Is Your Online Returns Policy?
• When Will I Get My Refund?
• How Do I Track My Return?
• How Do I Return My Online Order?
• The Returns Portal isn’t working — what should I do?

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Click and Collect

• Which stores offer Click & Collect?
• Why can't I select Click & Collect as my delivery option?
• When Will My Click & Collect Order Arrive In Store?
• How Long Do I Have To Collect My Click & Collect Order?
• How Do I Return My Click & Collect Order?
• How Will I Know When My Click And Collect Order Is Ready To Pick Up?

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Promotions & Offers

• What Is Club Carvela?
• Does Carvela Offer Discount Codes?
• Do You Offer NHS Discount?
• Do You Offer Student Discount?
• Do You Offer Refer A Friend Discount?
• Where Do I Enter My Promotion Code?

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Product & Stock

• How Do I Take Care Of My Carvela Items?
• Can You Help With Specific Product Details?
• How Can I Check Item Availability And Restocking?
• How Do I Measure Heel And Boot Height?
• Carvela Footwear Size Guide

Store Enquiries

• How Do I Return a Purchase Made In-Store?
• What Is Your Store Returns Policy?
• How Do I Use My Carvela Gift Card?
• Who Do I Speak To About A Store Purchase?
• Can I Pay With Klarna In Store?

My Carvela Account

• How Do I Reset My Password?
• How Do I Create a Carvela Account?
• How Do I Log In To My Carvela Account?
• How Do I Delete My Carvela Account
• How Do I Unsubscribe From Marketing Emails?

Payment & Security

• I'm Having Problems With The Website, What Can I Do?
• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• What Is Klarna?
• What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?

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