My Order

• How Do I Track My Online Order?
• Where Is My Order?
• Can I Cancel Or Amend My Carvela Order?
• Why Has My Carvela Order Been Cancelled?
• The tracking shows my order as being delivered but I haven’t received it?
• I have only received part of my order - when can I expect the rest?

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Delivery Options

• UK Delivery Options
• Do You Offer EVRi Parcel Drop Collection?
• Why Can't I Select Next Day Delivery?
• My Order Has Been Sent From Store - Why Is This?
• I Wont Be In To Receive My Delivery?
• Delivery Schedule For 2024 Bank Holidays

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Returns & Refunds

• How Do I Return My Online Carvela Order?
• What Is Your Returns Policy?
• How Do I Track My Return?
• How Do I Return An In-Store Purchase?
• I've Lost My Dispatch Note/Order Invoice - What Can I Do?
• Can I Exchange My Online Purchase?

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Click and Collect

• Which Stores Provide The Click & Collect Service?
• I'm Unable To Select Click & Collect Delivery Option?
• When Will My Click & Collect Order Arrive In Store?
• How Long Do I Have To Collect My Click & Collect Order?

Promotions & Offers

• What Is Club Carvela?
• Does Carvela Offer Discount Codes?
• Carvela Discount Code Terms & Conditions
• How Do I Use My Promotional Code?
• Promotional Code FAQs
• I Haven't Received My Promotional Code?

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Product & Stock

• How Do I Take Care Of My Carvela Items?
• How Can I Check Item Availability And Restocking?
• How Do I Measure Heel And Boot Height?
• Carvela Footwear Size Guide

Store Enquiries

• How Do I Return An In-Store Purchase?
• I have received a Carvela Gift Card - Where can I use this?
• Who do I speak to about a store purchase?
• Can I Pay With Klarna In Store?

My Carvela Account

• My Account: Creating An Account, Login Details and Password Reset.

Payment & Security

• I'm Having Problems With The Website, What Can I Do?
• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• What is Klarna?
• How do I know my payment is secure?

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