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HELP CENTRE
Popular FAQs
How Do I Track My Online Order?
How Do I Return My Online Carvela Order?
What is your Christmas Returns Policy?
What Is Your Returns Policy?
FAQs Topics
My Order
How Do I Track My Online Order?
Where Is My Order?
Can I Cancel Or Amend My Carvela Order?
Why Has My Carvela Order Been Cancelled?
The tracking shows my order as being delivered but I haven’t received it?
I have only received part of my order - when can I expect the rest?
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Delivery Options
UK Delivery Options
Do You Offer EVRi Parcel Drop Collection?
Why Can't I Select Next Day Delivery?
My Order Has Been Sent From Store - Why Is This?
I Wont Be In To Receive My Delivery?
Delivery Schedule For 2024 Bank Holidays
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Returns & Refunds
How Do I Return My Online Carvela Order?
What is your Christmas Returns Policy?
What Is Your Returns Policy?
How Do I Track My Return?
How Do I Return An In-Store Purchase?
I've Lost My Dispatch Note/Order Invoice - What Can I Do?
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Click and Collect
Which Stores Provide The Click & Collect Service?
I'm Unable To Select Click & Collect Delivery Option?
When Will My Click & Collect Order Arrive In Store?
How Long Do I Have To Collect My Click & Collect Order?
Promotions & Offers
What Is Club Carvela?
Does Carvela Offer Discount Codes?
Carvela Discount Code Terms & Conditions
How Do I Use My Promotional Code?
Promotional Code FAQs
I Haven't Received My Promotional Code?
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Product & Stock
How Do I Take Care Of My Carvela Items?
How Can I Check Item Availability And Restocking?
How Do I Measure Heel And Boot Height?
Carvela Footwear Size Guide
Store Enquiries
How Do I Return An In-Store Purchase?
I have received a Carvela Gift Card - Where can I use this?
Who do I speak to about a store purchase?
Can I Pay With Klarna In Store?
My Carvela Account
My Account: Creating An Account, Login Details and Password Reset.
Payment & Security
I'm Having Problems With The Website, What Can I Do?
What Payment Methods Can Be Used Online?
When Is The Payment Processed For My Order?
Why Has My Payment Declined?
What is Klarna?
How do I know my payment is secure?
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