Oh no! We’re sorry to hear you’re having trouble with our website. Here are a few things you can try to fix the issue:
Refresh the page – Sometimes, a quick refresh is all it takes!
Clear your cache & cookies – This can help resolve loading or login issues.
- Chrome: Click on the three-dot menu, go to More tools > Clear browsing data, select 'All time', and check 'Cookies and other site data' and 'Cached images and files'.
- Safari: Go to Settings > Safari, tap 'Clear History and Website Data' (this won't affect AutoFill info) or navigate to Settings > Safari > Advanced > Website Data to remove cookies.
- Firefox: Go to the menu, select 'Settings', navigate to Privacy & Security > Clear Data, uncheck 'Cookies and Site Data' and click 'Clear'.
Try a different browser or device – If possible, switch to another browser or device to see if the issue persists.
Check your internet connection – A slow or unstable connection could be causing the problem.
Update your browser – Make sure you're using the latest version of your web browser.
Still need help?
If you’re still experiencing issues, don’t worry! Get in touch with our Customer Service team, and we’ll be happy to assist you.
Please include the below and any error messages you’ve seen and a screenshot if possible—it’ll help us resolve things faster!
- Screenshot of the error
- Date and approximate time of occurrence
- Email address used for the order
- Browser (e.g., Safari, Internet Explorer, Chrome)
- Device used (e.g., desktop, mobile)
- Details of items you were trying to purchase and any code you were applying.
Please contact us with this information for further assistance.