Our courier networks are reporting delivery delays due to unprecedented parcel volumes. Due to this some orders may take a bit longer to arrive - please allow 4 days after your expected delivery date for your parcel to be delivered.
WHEN WILL MY ORDER ARRIVE IN STORE?
Click & Collect orders are delivered to your chosen store as a next-working-day delivery service. Please note that any delays once the order is with the courier are out of our control. This excludes bank holidays.
HOW DO I KNOW WHEN THE PARCEL IS READY TO COLLECT?
When the parcel has arrived at one of our Carvela stand alone stores, you will receive a text confirmation. Please take this confirmation alongside proof of ID when collecting the parcel.
CAN SOMEONE ELSE PICK UP MY PARCEL FOR ME?
If someone is collecting the parcel on your behalf, please ensure they have a copy of the order confirmation, order number and your details; including full name, email and phone number as well as their own proof of ID.