How Do I Return An In-Store Purchase?

CHRISTMAS EXTENDED RETURNS POLICY 2024

Free standing stores and Online Purchases

Purchases made online or in store (except Sale items) between the 1st of November 2024 and 24 December 2024 can be returned with valid proof of purchase for a refund until the 19th of January 2025. For purchases made from 25 December 2024 onwards and sale items purchased during the above time frame, our normal refund policy will apply.

Outlet Store Purchases

Purchases made in one our outlet stores between the 1st of November 2024 and 24 December 2024 can be returned with valid proof of purchase for an exchange or gift card until the 19th of January 2025. For purchases made from 25 December 2024 onwards, our normal refund policy will apply.

 

HOW DO I RETURN A PURCHASE MADE IN-STORE?

Items purchased in a Carvela stand-alone store can be returned to any stand-alone store within 14 days of receipt. Items must be returned unworn, in their original packaging and with the proof of purchase. 

Carvela sale or outlet items can be returned for exchange only within 7 days of purchase. Returns must be made to the original purchase store (if an item is bought in a Carvela Outlet, this can only be returned in a Carvela outlet store) and are only eligible for a refund if faulty.

Any items posted to our online distribution center will not be processed and sent back to the customer.

 

I’VE LOST MY PURCHASE RECEIPT - WHAT CAN I DO?

In the absence of proof of purchase, we won't be able to provide a refund / exchange or gift card or any other resolution. We'd encourage customers to ensure they retain proof of purchase in the event that a return may need to be made because of this. 

This does not affect your statutory rights.