How Do I Return An In-Store Purchase?

HOW DO I RETURN A PURCHASE MADE IN-STORE?

Items purchased in a Carvela stand-alone store can be returned to any stand-alone store within 14 days of receipt. Items must be returned unworn, in their original packaging and with the proof of purchase. 

Carvela sale or outlet items can be returned for exchange only within 7 days of purchase. Returns must be made to the original purchase store (if an item is bought in a Carvela Outlet, this can only be returned in a Carvela outlet store) and are only eligible for a refund if faulty.

Any items posted to our online distribution center will not be processed and sent back to the customer.

 

I’VE LOST MY PURCHASE RECEIPT - WHAT CAN I DO?

In the absence of proof of purchase, an exchange will be provided for the last known selling price of the item.