If you’ve bought something from a Carvela stand-alone store, you can return it to any stand-alone store within 14 days of purchase.
Just make sure your item is:
- Unworn
- In its original packaging
- With your proof of purchase
What About Sale & Outlet Items?
- Sale & Outlet items can be returned for an exchange only within 7 days of purchase.
- These items must be taken back to the same type of store you bought them from — for example, if you purchased from a Carvela Outlet, you’ll need to return to a Carvela Outlet store.
- Refunds are only available if the item is faulty.
Please Don’t Post In-Store Orders/Purchases to Us
If you purchased or ordered an item in-store, it will need to be returned to the original Carvela store where it was bought or ordered.
Unfortunately, we’re unable to process any in-store returns sent to our online warehouse, so these will be sent back to you.
To avoid any delays, we recommend heading back to the store to arrange your return — the team there will be happy to help.
What If I’ve Lost My Receipt?
We totally get that receipts can go missing, but unfortunately, we’re unable to offer a refund, exchange, gift card, or any other resolution without it.
So, we always recommend keeping hold of your proof of purchase just in case.
Of course, none of the above affects your statutory rights — this is just here to help make everything clear.