CHRISTMAS EXTENDED RETURNS POLICY 2026
Full Price Carvela.com orders
Purchases made online between the 1st of November 2026 and 24th December 2026 can be returned for a refund until the 17th of January 2027.
For purchases made from 25th December 2026 onwards our normal refund policy will apply.
You can find information on how to return online purchases here.
This does not affect your statutory rights.
Sale / Offer Carvela.com Online orders
Sale / Offer items purchased online at carvela.com are not included in our extended returns policy. You can check our usual returns policy here.
Full price items wherein a promotional code is applied for a discount classify as a full price item and not a sale / offer item.
Carvela Store Purchases
Full-price purchases made online between the 1st of November 2026 and 24th December 2026 can be returned for a refund until the 17th of January 2027.
Proof of purchase is required for all returns. This does not affect your statutory rights. Our full returns policy can be found here.
FYI: Don’t post your item back to our online distribution centre though – to be refunded it can only go back to the original store!
Outlet Store Purchases
Purchases made in one our outlet stores between the 1st of November 2026 and 24th December 2026 can be returned with valid proof of purchase for an exchange or gift card only until the 17th of January 2027.
For purchases made from 25th December 2026 onwards, our normal refund policy will apply.
Carvela Outlets are happy to offer an exchange for items purchased in store provided they are returned in an unworn, saleable condition with your proof of purchase. Items purchased in our Outlets are not eligible for a refund unless faulty. Outlet purchases can only be returned to outlet stores - these returns cannot be accepted in Carvela Freestanding stores or Concessions.
Store returns policy can be found here.