CHRISTMAS EXTENDED RETURNS POLICY 2024
Full Price Carvela.com orders
Purchases made online between the 1st of November 2024 and 24 December 2024 can be returned for a refund until the 19th of January 2025.
For purchases made from 25 December 2024 onwards our normal refund policy will apply.
Orders purchased from carvela.com may only be returned back to our warehouse. Our stores are currently unable to accept these back - sorry!
You can find information on how to return online purchases here.
This does not affect your statutory rights. Our full returns policy can be found here.
Sale / Offer Carvela.com Online orders
Sale / Offer items purchased online at carvela.com are not included in our extended returns policy. You can check our usual returns policy here.
Full price items wherein a promotional code is applied for a discount classify as a full price item and not a sale / offer item.
Outlet Store Purchases
Purchases made in one our outlet stores between the 1st of November 2024 and 24 December 2024 can be returned with valid proof of purchase for an exchange or gift card until the 19th of January 2025. For purchases made from 25 December 2024 onwards, our normal refund policy will apply.
Carvela Store Purchases
Full-price purchases made online between the 1st of November 2024 and 24 December 2024 can be returned for a refund until the 19th of January 2025.
Proof of purchase is required for all returns. This does not affect your statutory rights. Our full returns policy can be found here.
FYI: Don’t post your item back to our online distribution centre though – to be refunded it can only go back to the original store!
Purchases in our Carvela Outlets
Carvela Outlets are happy to offer an exchange for items purchased in store provided they are returned in an unworn, saleable condition with your proof of purchase. Items purchased in our Outlets are not eligible for a refund unless faulty. Outlet purchases can only be returned to outlet stores - these returns cannot be accepted in Carvela Freestanding stores or Concessions.
Purchased something at full price?
Anything purchased at full price in a UK Carvela store can be returned to any Carvela or Kurt Geiger freestanding store. Do take your receipt with you too!
Purchased something in the Sale?
Unworn sale items can be returned for exchange only within 7 days. This doesn’t affect your statutory rights.
Store returns policy can be found here.