Returning your online order is super easy with our Returns Portal.
This service is available for UK online orders only, starting with 75XXX.
If you made your purchase or placed an order in-store, you can find out how to return it here.
At the moment, our Returns Portal is only for UK customers. If you're returning an international order, please click here for guidance.
Prefer to return in-store?
You can also return items from your UK online order to any of our standalone Carvela stores. Check out our store locator here to find your nearest one.
Please note: We are unable to accept returns in our outlet stores or concessions.