We’re sorry, but we currently don’t offer exchanges via our website.
However, if you’d like to exchange your item, you can do so in any of our standalone Carvela stores. Use our store locator to find your nearest one.
Please note: We are unable to process online returns or exchanges in our outlet stores or concession locations.
If visiting a store isn’t convenient, the easiest option is to return your item via our Returns Portal and then place a new order for your preferred size, colour, or style.
Important: Promotional discounts applied to the original purchase won’t carry over to new orders or exchanges.