Once your order is placed, you’ll receive an email confirmation with your order number.

When your order has been packed and shipped, we’ll send you a second email with your dispatch confirmation.

Delivery Notifications

As your order makes its way to you, the courier will keep you updated via text and/or email with your estimated delivery time.

Delivery Times for UK Orders

For UK deliveries, parcels can arrive anytime between 8:00 am and 10:00 pm. Please make sure there’s access to the delivery address during this time.

If you’re not home, the courier may:

• Leave your parcel in a secure location
• Deliver to a neighbour

Please note: By leaving delivery instructions, you accept responsibility for the parcel once it’s delivered.

You can find all the details about our delivery options and timeframes here.

To track your order, please enter your 9-digit order number (beginning with 75XXXXXX) and postcode below:

Track My Order

Our Couriers

	For orders shipped with EVRi you can track your order via their email and/or text notification. The notification will include a 16 digit tracking code that can be used on their App or website.
	Orders shipped with DPD will be for our Next Day Delivery service. Using the tracking details in your confirmation email, you can track your order on their App or website. DPD allows for management of your delivery preferences including safe-place delivery, delivering to a neighbour or local pick-up shops.
	FedEx will ship orders that have been sourced from one of our stores. To track your order and manage preferences please visit their website

Placed an order in store?

If you placed your order in one of our Carvela stores, the best way to get an update is to contact the store directly. The team there will be happy to let you know the current status and the estimated delivery timeframe.

Our store contact details can be found here.

Please note: Orders sourced from our stores usually take up to 5 days to be delivered. During busier periods — such as our seasonal sales — please allow 7-10 days for your order to arrive.

Delivery Times for International Orders 

	For orders shipped with EVRi you can track your order via their email and/or text notification. The notification will include a 16 digit tracking code that can be used on their App or website. Visit Evri here.
	We aim to deliver orders shipped with DHL in 5-7 business days. Using the tracking details in your confirmation email, you can track your order on their website. Depending on your country, a local courier (such as UPS) may complete the final delivery. Visit DHL here.