We hope you’ll love your Carvela purchase as much as we do!
But if something’s not quite right and your product develops a fault, we’re here to help. Just get in touch with our AfterCare team with:
- Your full name
- Your order number
- Clear photos showing the fault
This will help us look into the issue and find a solution as quickly as possible.
What if My Order Arrives Damaged?
If your item arrives and isn’t up to the quality you expect, please let us know here. Make sure to include:
- Your full name
- Your order number
- Photos clearly showing the issue
We’ll review this right away and work to put things right.
A Quick Note About Store-Sourced Items
Some orders are sourced directly from our stores, which can mean a little extra handling. Occasionally, this might result in minor cosmetic imperfections — like slight scuffs, smudges, or surface marks from being displayed or tried on in-store.
If you have any concerns, just let us know and we’ll be happy to help!
Purchased In-Store?
If you bought your item directly from one of our Carvela stores and it’s developed a fault, please return it to the store you purchased from. Each store follows its own returns policy, and the team will be happy to inspect the item and offer further advice or assistance.