We hope you’re loving your new Carvela purchase! To help you enjoy your shoes, bags, or accessories for years to come, we’ve put together some handy care tips below.
Leather Care
Protecting Your Leather
Leather is a natural, porous material — which means it can absorb water. To help protect your item, we recommend treating it with a suitable protector spray before use. This helps guard against water damage and keeps your leather looking its best.
Embrace the Uniqueness
Because leather is a natural product, you might notice slight variations in colour and texture. These natural quirks are all part of its charm and make every piece unique!
Watch Out for Colour Transfer
With dyed leather items, some colour transfer may occur — especially when in contact with lighter fabrics. This isn’t a fault, just part of the nature of dyed materials, so take extra care when wearing them with light clothing.
Jewellery & Embellishments
Material Matters
Our jewellery and embellishments are made using high-quality materials like brass and resin. To keep them looking fabulous, here’s how to care for them:
Caring for Brass
Brass can naturally tarnish when exposed to moisture, so it’s best to keep your pieces clean and dry. Avoid wearing them in water to help maintain their shine.
Be Careful with Delicate Fabrics
Some fabrics — especially delicate ones — can snag on intricate jewellery or embellishments. We recommend being extra careful when pairing your accessories with fine fabrics.
Gemstones & Wear
With regular wear, gemstones can loosen over time — this is totally normal. Handle your jewellery with care to help prevent any accidental gem loss.
Storing Your Pieces
To help your jewellery last longer, keep it away from moisture and store it in a dry place when not in use. Many of our pieces come with their own pouch or box, perfect for storage.
Check Product Descriptions
For specific materials and care info for your piece, check the product description on our website — it’s all there to help you look after your new favourite accessory!
Heel Care
Your heels work hard, so regular check-ups are key! If you notice signs of wear, getting them repaired quickly will help keep your shoes looking and feeling great for longer. A little heel TLC goes a long way.
Lace Replacements
Unfortunately, we’re not able to provide replacement laces for all styles of shoes or boots. Over time, laces naturally wear out — this isn’t a fault, just normal wear and tear. When your laces need a refresh, we recommend picking up a new pair to keep your shoes looking sharp.
Cleaning & General Care
Quick Clean
For everyday cleaning, a simple wipe with a clean, damp cloth works wonders to remove dirt and keep your item looking fresh.
Specialist Products
If you’re using a specialist cleaning product, always follow the instructions and test it on a small, hidden area first — just to be safe!
Need Extra Help?
If you’d like specific care advice for your purchase, our friendly team is always happy to help. Just get in touch and we’ll be here to assist.