I’VE LOST MY ONLINE DISPATCH NOTE/ORDER INVOICE - WHAT CAN I DO?
In the absence of a dispatch note or order invoice, when returning your items please ensure that the order number can clearly be found when your return parcel is opened by our warehouse. Either print a copy of your email order confirmation or write your order number on a piece of paper and place it inside your return.
Please ensure the proof of postage for the return is kept until the refund has been completed.