How Do I Return An Oversized Parcel?

If your item is oversized (measuring over 61cm x 46cm x 46cm), UK customers can use the EVRi home collection service for returns.

Here's how:

1. Repack the item(s) in line with our Returns Policy.
2. Log in to the Returns Portal and select the item(s) you want to return.
3. Choose the EVRi Collection service (a printer will be required).
4. Make the payment.
5. Print and attach the label to your parcel.
6. Schedule EVRi collection for your selected date and retain proof of collection.
7. Track your parcel's return.
8. Receive your refund once the return is processed.

If EVRi doesn’t collect on the scheduled day, check your tracking for rescheduled collections, or re-book another collection here.

Please note: Returns via EVRi can take up to 14 days to reach our warehouse. Kindly allow this time before contacting us.