CAN I PAY WITH KLARNA IN STORE?
Yes, we now offer payments with Klarna in our UK Carvela stand alone stores and outlets.
Klarna is unavailable for our ROI stores, Carvela and Kurt Geiger Concessions, Shoeaholics or Steve Madden.
HOW DOES KLARNA WORK IN-STORE?
To pay with Klarna in-store, generate a single-use virtual card for Carvela within the Klarna App. Add this card to your ApplePay or GooglePay wallet and use it as payment like any other "tap to pay" card. The minimum amount to create a Klarna in-store card is £30. The maximum spend varies for each customer, and each new purchase is evaluated by Klarna to ensure safe spending practices.
HOW DOES THE ‘PAY IN 3’ KLARNA PAYMENTS WORKS?
"Pay in 3" allows you to spread the cost of your purchase into three interest-free installments. The first payment is made at the point of purchase, with the remaining installments scheduled automatically every 30 days.
HOW DO KLARNA REFUNDS WORK?
To obtain a refund, simply tap the Klarna virtual card in your wallet. Once the store processes a refund, Klarna will update your payment schedule and refund any payments already made if necessary. It may take up to 5-7 days to restore funds to your original payment method. If you no longer have the same virtual Klarna card, we can refund to another card. Please note that you remain responsible for any remaining Klarna payments, and the outstanding Klarna bill will need to be settled with these funds.
AM I ELIGIBLE?
Your eligibility for "Pay in 3" is subject to your financial circumstances. It's available to individuals aged 18 or over. When choosing to pay with Klarna, our soft-search assessment will not affect your credit rating.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
MANAGING YOUR KLARNA PAYMENTS.
Pay online or on the Klarna App. Review your latest purchases and make payments in the Klarna App or online. For assistance, contact Klarna Customer Services 24/7. Download the Klarna App or log in online for more information.
USEFUL KLARNA CONTACT DETAILS:
Download the Klarna app: https://www.klarna.com/app
Log in online: https://app.klarna.com/login
24/7 Klarna Customer Services help - https://www.klarna.com/us/customer-service/
Chat with Klarna customer service: +44 (0)808 189 333