Where Can I Use My Carvela Gift Card?
Carvela Gift Cards are issued in Carvela stores and can be used in Carvela and Kurt Geiger freestanding stores and Carvela outlets.
Unfortunately, concession stores (such as those inside department stores) do not accept Carvela Gift Cards at this time.
For online shopping, your Carvela Gift Card can be redeemed only at www.kurtgeiger.com.
Carvela Gift Cards cannot be used on the Carvela website at the moment.
How Long is My Gift Card Valid For?
24 months from the last spend or balance top-up.
If unused for 24 months, any remaining balance will be cancelled.
Check your balance here.
Can I Return a Gift Card?
Gift Cards cannot be returned or exchanged for cash.
If you return an item paid with a Gift Card, the refund will go back to the same Gift Card.
Important: Lost, stolen, or damaged Gift Cards cannot be replaced. Please keep your card safe!
How Can I Redeem My Gift Card Online?
Visit www.kurtgeiger.com (Carvela Gift Cards cannot currently be used on the Carvela website).
At checkout, enter:
The 16-digit number on the back of your Gift Card
The 4-digit PIN
Your available balance will be displayed, and you can choose how much to use towards your order.
If your order total is more than your Gift Card balance, you can pay the difference with a credit/debit card or PayPal.
Klarna cannot be used as part-payment with a Gift Card.
Keep your Gift Card until you're happy with your order—refunds will go back onto the original card.
Can I Return Items Purchased with a Gift Card?
Yes! You can return items as per our standard returns policy.
In-store purchases:
Must be returned to the original store with your receipt.
If you have the original gift card, please bring this along so the funds can be readded. Otherwise a new gift card will be issued.
Online purchases:
Refunds will be credited back to the original Gift Card.
If you paid with a mix of Gift Card & another payment method, the refund will be applied to your Gift Card first, and any remaining amount will go back to your original payment card.
If your gift card balance hasn't updated within 48 hours after receiving a refund confirmation, please contact us with your order number so we can help.
Gift Card Terms & Conditions
- Valid for 24 months from the date of purchase.
- Redeemable on all products at Kurt Geiger and Carvela stores and online at www.kurtgeiger.com.
- Non-transferable, non-refundable, and cannot be exchanged for cash.
- Remaining balance stays on your card if your order total is less than your Gift Card amount.
- If your order is more than your Gift Card balance, you must pay the difference with an alternative payment method.
- If you return a purchase, any refund due will be credited back to the same Gift Card.
- Lost, stolen, or damaged Gift Cards cannot be replaced.
- Promotional codes cannot be used to purchase a Gift Card.
Still have questions? Contact us, we’re happy to help!