For any questions or issues regarding a store purchase, please visit or call the original Carvela or Kurt Geiger store (or a concession within the same group) where the purchase was made.
Important:
- Bring your receipt (either paper or email receipt) to ensure a smooth process.
- If you made an in-store or phone order, any refunds, exchanges, or issues must be handled by the original store.
For more details on store returns, click here.
Find your nearest Carvela store here.