I’ve lost my online returns label; can I get a replacement?

We are unable to issue a replacement returns label but don't worry, you can easily print one off for EVRi.

Please book your returns on our Returns Portal.

Information on this can be found here and follow the below instructions in order to return your item for a refund.

FYI this only available for UK customers. Please do not use this option if you have purchased or placed an in-store order in person or over the telephone in one of our Carvela or Kurt Geiger stores.

For assistance with store purchases and refund information, please see here.

If you have lost your returns paperwork (dispatch note) needed for the return please click here for assistance with this.




Book your return online here. All you need is your order reference number, email address, reason for returning the parcel.
Choose your return method from the below.

Have a printer at home?
Just print out your returns label, stick it to your parcel and drop it off at your nearest ParcelShop here. 

Don’t have a printer?
Don’t worry - Use EVRi Print In-Store machines to print your label if you’ve booked online.
Just bring the QR code with your parcel to your nearest ParcelShop to print your label.
You can check which ParcelShops near you have a print in-store service here.




You don’t even need to leave the house!

Please note, you will need to print the label at home for this service.
Complete your returns note and include it with your packaged items.

Visit https://www.evri.com/return-a-parcel to book your collection on a date that suits you.

Once the courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.