My Order
- How Do I Track My Online Order?
- Where Is My Order?
- Can I Cancel Or Amend My Carvela Order?
- Why Has My Carvela Order Been Cancelled?
- The tracking shows my order as being delivered but I haven’t received it?
- I have only received part of my order - when can I expect the rest?
Delivery Options
- UK Delivery Options
- Do You Offer EVRi Parcel Drop Collection?
- Why Can't I Select Next Day Delivery?
- My Order Has Been Sent From Store - Why Is This?
- I Wont Be In To Receive My Delivery?
- Delivery Schedule For 2025 Bank Holidays
Returns & Refunds
- How Do I Return My Online Carvela Order?
- What Is Your Returns Policy?
- How Do I Track My Return?
- How Do I Return An In-Store Purchase?
- I've Lost My Dispatch Note/Order Invoice - What Can I Do?
- Can I Exchange My Online Purchase?
Click and Collect
Promotions & Offers
- What Is Club Carvela?
- Does Carvela Offer Discount Codes?
- Carvela Discount Code Terms & Conditions
- How Do I Use My Promotional Code?
- Promotional Code FAQs
- I Haven't Received My Promotional Code?
Product & Stock
Store Enquiries
My Carvela Account
Payment & Security
- I'm Having Problems With The Website, What Can I Do?
- What Payment Methods Can Be Used Online?
- When Is The Payment Processed For My Order?
- Why Has My Payment Declined?
- What is Klarna?
- How do I know my payment is secure?
Policies
- Win a Trip to Italy, Plus £500 to spend online at Carvela
- Cookies & Privacy Policy
- Terms & Conditions
- Modern Slavery Act Statement
- Gender Pay Gap Statement
- Covid-19 Risk assessment