My Order
- How do I track my carvela.com order?
- What is the carvela.com order process?
- Can I make changes to my carvela.com order?
- How do I take care of my Carvela items?
- When will I receive my online order confirmation?
- Why has my carvela.com item/order been cancelled?
Delivery Options
- What are your UK delivery options?
- International Delivery Options
- Can I collect my order from an EVRi Parcel Shop?
- Why is my item being sent from a store?
- Why can’t I select International Delivery?
- What happens if I’m not in when my delivery arrives?
Returns & Refunds
- How do I return an item via the Returns Portal?
- What is your Christmas Returns Policy?
- What is your Returns Policy?
- How long will it take for my refund to process?
- How do I track my Return?
- What is your International Returns Policy?
Click and Collect
- Which stores offer the Click and Collect service?
- How long will my order take to arrive in store?
- How do I return my Click & Collect order?
- Why can’t I select ‘Click and Collect’ delivery to a Carvela/Kurt Geiger store?
- Can I change my chosen Click and Collect store once I’ve placed my order?
- How will I know when my Click and Collect order is ready to pick up?
Promotions & Offers
- What Is Club Carvela?
- Terms & Conditions for Carvela Promotional Codes
- Do you offer NHS discount?
- Do you offer Student Discount?
- Do you offer Refer a Friend discount?
- An item I've purchased has reduced in price, can I have the difference refunded?
Product & Stock
Stores
My Carvela Account
Payment & Security
- What does the ‘pending’ or ‘ring-fenced’ status on my bank statement mean?
- What payment methods can I use online?
- What is Klarna?
- When is the payment processed for my order?
- How do I know my payment is secure?
- Why has my payment declined?
Policies
- Cookies & Privacy Policy
- Terms & Conditions
- Modern Slavery Act Statement
- Gender Pay Gap Statement
- Covid-19 Risk assessment
- Accessibility statement