My Order
- How Do I Track My Online Order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Order?
- Missing an Item from Your Order?
Delivery Options
- What UK Delivery Options Do You Offer?
- Do You Deliver Outside The UK?
- Do You Deliver to the US?
- US Delivery Service
- How Do I Collect My Order from an EVRi Parcel Shop?
- Why Can't I Select Next Day Delivery?
Returns & Refunds
- How Do I Book A Return Using the Returns Portal?
- What Is Your Online Returns Policy?
- When Will I Get My Refund?
- How Do I Track My Return?
- How Do I Return My Online Order?
- The Returns Portal isn’t working — what should I do?
Click and Collect
- Which stores offer Click & Collect?
- Why can't I select Click & Collect as my delivery option?
- When Will My Click & Collect Order Arrive In Store?
- How Long Do I Have To Collect My Click & Collect Order?
- Can I Exchange My Click & Collect Order at the Store I Picked It Up From?
- How Will I Know When My Click And Collect Order Is Ready To Pick Up?
Promotions & Offers
- What Is Club Carvela?
- Does Carvela Offer Discount Codes?
- Do You Offer NHS Discount?
- Do You Offer Student Discount?
- Do You Offer Refer A Friend Discount?
- Where Do I Enter My Promotion Code?
Product & Stock
Store Enquiries
- Do You Have Any Carvela Stores?
- What Is Your Store Returns Policy?
- How Do I Return a Purchase Made In-Store?
- Can I Order In A Store?
- How Do I Use My Carvela Gift Card?
- Who Do I Speak To About A Store Purchase?
My Carvela Account
Payment & Security
- I'm Having Problems With The Website, What Can I Do?
- What Payment Methods Can Be Used Online?
- When Is The Payment Processed For My Order?
- Why Has My Payment Declined?
- What Is Klarna?
- What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
Policies
- Cookies & Privacy Policy
- Terms & Conditions
- Modern Slavery Act Statement
- Gender Pay Gap Statement
- Accessibility statement
- Carvela Tax Strategy